This Week: Inside Wescom’s Tech Arsenal: Enterprise Solutions on a Credit Union Scale With Jonathon Allen & Joseph Pellissery

In this episode, we spoke with Jonathon Allen, President of Wescom Financial Services & Joseph Pellisery, CIO of Wescom, about how centralized technology and innovation reshape credit unions.

We covered:

• How automation and Generative AI saved Wescom over 25,000 hours, streamlining contact centre operations

• The power of data-driven personalization: creating a 360-degree member view of loyalty and tailored services

• Why centralized technology enables credit unions to improve service without the burden of heavy IT maintenance

• Wescom’s hybrid approach to security: balancing on-premises storage and cloud-based analytics to protect member data

Customer Centric Technology in Financial Services

Can technology in finance be both powerful and personal?

This conversation with Sachin Vaidya explores how today’s innovations are reshaping the financial sector with a focus on customer experience.

Discover how tech solutions are being crafted to meet user needs and foster loyalty in an ever-evolving market. Click here to check our LinkedIn post:

AI Investment Returns: An Overview & Current State

What quick wins can you expect from implementing AI in your business? How about long-term returns on investment — and what does the current landscape of AI ROI look like?

Get answers to these and other ROI-related questions in this overview.