This Week: How AI Can Solve Mortgage Crisis With Jen Peachman

How can mortgage lenders stay competitive in a market marked by soaring rates, shrinking margins, and first-time homebuyers approaching 40?

Jen Peachman, VP and Director of Strategic Lending at GVC Mortgage, explains how AI and automation are helping lenders 5X the work without losing the personal touch that turns transactions into long-term relationships.

We covered:

• Why first-time homebuyers are now older—and what that means for the mortgage industry

• How automation and natural language search are giving teams back their time

• Why some credit unions are exiting mortgage lending altogether

• The biggest implementation hurdles lenders face when adopting AI

• How to future-proof your mortgage career in the age of automation

Agentic AI Across the Loan Lifecycle

In this clip, we break down how AI can handle the heavy lifting—classifying documents, extracting key details, suggesting indicative rates, and even drafting decision memos for underwriters.

On the servicing side, agentic AI can assist teams with timely follow-ups, flag refinancing opportunities, and improve borrower communication.

The result? Loan officers move faster, underwriters get cleaner packages, and lenders win by being first to quote—and first to close.

How AI in Loan Servicing Strengthens Compliance

From fair lending process laws to CFPB oversight, loan officers must navigate through various complex compliance requirements. To do so, many still rely on manual processes – which means risking errors, inefficiencies, and costly regulatory penalties.

AI-driven compliance changes that.

By automating regulatory workflows, flagging potential violations, and ensuring real-time auditability, AI helps loan officers stay ahead of compliance demands.

Learn more about how AI can help you strengthen compliance in loan servicing: