Faster Claims, Lower Costs: The AI Playbook for Insurers

See what AI-driven insurance looks like—and why it’s working.

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How is AI reshaping the health insurance industry behind the scenes? Is it possible to leverage AI for operational efficiency while ensuring quality human interaction?

Mike Downing, CTO and CIO of WPA Health Insurance shares how AI is transforming back-office operations and paving the way for the future of health insurance.

We covered:

  • Why back-office automation is the first step for health insurers embracing AI

  • The shift from traditional machine learning to generative AI and its impact

  • How AI-powered co-pilots are enhancing customer service without losing the human touch

  • The race against time: how health insurers are staying ahead in the rapidly evolving AI landscape

  • Bold predictions for AI’s role in the future of insurance: from smarter workflows to fully autonomous agents

Insurance carriers are bracing for a surge in claims, potentially 10X the current volume, as AI-empowered policyholders are now filing and appealing claims at unprecedented rates.

The challenge? Claims teams can’t scale at the same pace. The solution? It’s not just automation—it’s a smarter way to work.

In this clip, Ankur Patel discusses how insurance leaders can rethink their approach to claims processing, leveraging AI to enhance efficiency without sacrificing expertise.